Ofcom’s Broadband Universal Service Obligation (USO) provides people with the right to request a decent and affordable broadband service. The USO was introduced by the Government in the 2017 Digital Economy Bill.
This service is defined in law as an affordable service with a download speed of at least 10Mbps and an upload speed of at least 1Mbps. Ofcom currently define ‘affordable’ as a service costing no more than £46.10 per month.
More information is available on the Ofcom website, see: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-know
Ofcom have appointed BT as the Universal Service Provider for most of the UK, including Shropshire.
Shropshire Council has no influence on the USO and does not administer the process.
Shropshire Council see the USO as a ‘safety net’ and remain committed to its priority of giving all premises access to superfast broadband as soon as possible.
If you have a query about the USO, please contact BT directly:
Phone: 0800 783 0223