Connecting Shropshire

Fibre to the Premises (FTTP) installation

If you’re in a Fibre to the Premises (FTTP) enabled area, you can benefit from download speeds of up to 300mbps (and upload speeds of up to 30mbps). However, not all service providers currently offer the service so you might not be informed by your Internet Service Provider (ISP) that it is available and may need to consider changing providers.

Because FTTP is still a relatively new technology, there are a few differences in the customer journey when ordering fibre broadband:

Step 1 – Order

As mentioned previously, not every service provider offers FTTP at the moment, so it is important that you investigate which suppliers can provide the service.

When placing an order with your chosen ISP, they will provide you with a date when an engineer will come out to carry out tests or even a survey, should one be necessary.

Here is a list of suppliers that we know cover Shropshire (there may be others we don’t know about):

These providers only serve businesses:

Openreach have additional suppliers listed on their website.

(Shropshire Council and the Connecting Shropshire team are not responsible for the content of, nor do they endorse any company/service or the opinions of external internet sites.)

FTTP – engineer installing a fibre connection from the nearest pole

Step 2 – Survey

In the early stages of an order, a site survey may be required. This is to investigate what work needs to be carried out in order to provide you with a FTTP service.

It is important to note that no work will be carried out without your permission and you agreeing to any costs that may be associated with this for which you are liable.

In some cases, additional works may be required to bring the fibre cable into your premises. You will need to discuss this with you service provider.

Step 3 – Engineer Appointment

Following the survey, an engineer connects the fibre cable to a small box (approx. 15cm x 10cm x 3 cm) which will need to be fixed to your outside wall of your property. The box will be installed at a height that can be worked on from ground level.

FTTP connection on the property

Please note: there may be a short interruption to your telephone service during this work. Also, if you have an alarm on your phone line, please let your provider know that your line may go down for a few minutes, which could trigger a false alarm on any security system linked to your telephone line.

Your ISP will inform you if you need to be present for this visit, but the engineer must be able to access to exterior of the premises. There may be the necessity for two engineer appointments, but your ISP will make you aware of this if it is the case.